Appointment Cancellation Policy

It is the aim of this practice to provide quality dental care to our patients on schedule and to use clinical time effectively. To achieve this aim we have a late cancellation policy.

Cancellation of an appointment

Patients are requested to call no later than 10 am to cancel a dental appointment on the same day. Cancellations should be made by telephone on 01924 255437. If you call after this time it will be classed as a Failed to Attend (Please see our FTA policy).

If two or more NHS dental appointments are missed or cancelled within a 12-month period, you will no longer be able to see that patient at the practice.

It is our aim to telephone or write to patients after a missed appointment to understand the reason for non-attendance and to inform them about any fee or decision about their NHS dental care, however this is not guaranteed and patients should not rely on us to contact them should they miss an appointment.

Any appeals about missed or cancelled appointment decisions by a patient should be made in writing to the principal Dr. Tej Mell

If a new patient misses their initial appointment they will not be seen again.